From account payments to in-game bonuses — whenever you need help on Jili90, we're here for you. Chat in Bangla, 24 hours a day.
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Everything you need to know about profile updates, identity verification, security settings, and account limits.
18 GuidesA complete guide to depositing and withdrawing funds via bKash, Nagad, Rocket, and bank transfer.
24 GuidesRules, tips, and strategies for slots, Live Casino, fishing games, cricket, and football betting.
31 GuidesTerms and conditions for welcome bonuses, cashback, free spins, and the VIP program.
15 GuidesAccount security, password changes, two-factor authentication, and data protection.
12 GuidesPlaying games on mobile browsers, installing the app, and mobile payment details.
9 GuidesDeposit limits, self-exclusion, budget tools, and problem gambling prevention.
8 GuidesGet straight answers to the most frequently asked questions, all in one place.
40+ Questions
The Jili90 support team is always ready — reach out through whichever channel you prefer
The fastest way to get help. Click the chat button from any page on the website and you'll typically be connected within 2 minutes.
24/7 ActiveFor detailed queries or sending documents, use email. You'll typically receive a reply within a few hours.
support@jili90.mySolutions to common issues are documented — find the answer yourself and skip the wait.
Always availableAt some point, everyone needs a little help on any platform. Jili90Getting help on Jili90 is straightforward. Pick the right channel for your issue and you'll get the fastest resolution. Simple questions are usually answered in the knowledge base or FAQ. For anything more complex, head to live chat — someone will assist you within minutes.
The Jili90 support team can communicate in Bangla. While most online platforms in Bangladesh require you to reach out in English, here you can simply ask your question in your native language. This is especially convenient for new users.
Not every issue requires contacting support directly. Take a moment to browse the guides, FAQs, and categories below — you'll find answers to many common questions right here. Topics like delayed deposits, bonus terms, and how VIP levels work are all covered in detail.
When contacting live chat, describe your issue as clearly as possible. For payment-related problems, have your transaction ID or a screenshot ready. This helps the support team understand and resolve the issue faster.
Via live chat or email Jili90No staff member will ever ask for your password, PIN, or OTP. If anyone does, it's a scam — end the conversation immediately and report it to us.
If you're having trouble logging in, first make sure Caps Lock is off, then use the password reset option. A verification code will be sent to the email address or mobile number you used during registration.
If your account is blocked or restricted, it's usually due to incomplete KYC verification or an automatic security lock. Contact live chat and the support team will review the situation and resolve it promptly.
To update personal details — such as your phone number or email — identity verification is required. This process takes a little time for security reasons, but it's what keeps your account protected.
If a game won't load or you see an error while placing a bet, start by refreshing the page. Then clear your browser's cache and cookies — this fixes the problem in most cases. If not, try opening a new browser tab or switching to a different browser.
Don't worry if a bet result takes a while to appear. Occasional delays of a few minutes can happen due to live data server updates. You can check your result anytime under Betting History in your account. If the delay seems unusually long, please contact support.
When playing games on mobile, make sure your browser is up to date. Keeping Chrome or Firefox updated ensures almost all games run smoothly. Older browsers may not render the graphics of some HTML5 games correctly.
Fix the Most Common Issues Yourself
Go to the jili90 website and log in with your username and password.
Click on 'Wallet' or 'Deposit' from the top menu or your dashboard.
Select bKash or Nagad, enter the amount, and click 'Confirm'.
Send the specified amount via mobile banking to the number shown. Keep the reference number for your records.
Your balance should be credited within seconds. If it isn't, contact us via chat with your reference number.
If you've used a bonus, check your wagering progress before requesting a withdrawal.
Go to 'Withdrawal' or 'Cash Out' in your Wallet.
Choose bKash, Nagad, or bank transfer — whichever you prefer — and enter your account number.
Enter the withdrawal amount and confirm with your OTP or PIN if prompted.
Mobile banking: 1–24 hours; bank transfer: 1–3 business days. Track your withdrawal via email or chat.
Quick answers to the most frequently asked questions
Funds usually appear within a few seconds to 2 minutes. During peak times it may take slightly longer. If more than 15 minutes have passed, take a screenshot of the transaction and reach out via live chat.
Yes, you can stay logged in on both mobile and desktop at the same time. For security, though, it's best to avoid logging in on unfamiliar devices.
Your main balance can be withdrawn directly. Bonus balance requires a specific wagering amount to be met before withdrawal — this is the wagering requirement.
Contact support via live chat or email. Your account will be closed once any pending withdrawal is complete. Self-exclusion is also an option.
Yes, you can play games and place bets within certain limits. However, KYC verification must be completed before making larger withdrawals.
Results are applied automatically once the live game round is complete. Round details will be available in your gaming history.
Contact us via live chat — support is available in Bengali, 24/7.
Enjoying gaming and betting on Jili90 is great — but staying in control matters just as much. That's why the platform offers several tools that users can set up themselves. These aren't just for preventing addiction; they also help build healthier gaming habits.
You can set deposit limits on a daily, weekly, or monthly basis. Once a limit is set, it cannot be increased before the specified period ends — but it can be lowered at any time. With the session timer enabled, you'll be automatically logged out after your chosen duration. You'll find these features under the 'Responsible Gaming' section in Account Settings.
Self-exclusion is a different kind of tool. When activated, it suspends your account for a set period — anywhere from 7 days to 5 years. During this time, there is no way to log back in or contact support to reopen the account. It's designed for anyone who wants to take a firm break.
Seeking professional help for a gambling problem is a sign of strength, not weakness. Mental health support services are available in Bangladesh. Jili90 is committed to promoting responsible gaming at all times.
All your activity on jili90 is saved to your account. Log in and head to Account Settings or the History section to view your betting history, transaction details, and gaming session records.
Your transaction history shows the date, amount, method, and status of every deposit and withdrawal. If you have a question about a specific transaction, contact support with the reference number for a faster resolution.
Your betting history shows every wager you've placed — the date, match, odds, and outcome — all in one place. It's a valuable tool for evaluating your betting strategy. By spotting patterns in where you're winning and where you're losing, you can make smarter decisions going forward.
Your gaming history includes details of every slots spin and Live Casino round. If you have any doubts about a round's outcome, you can use this information to verify it with our support team.
If you need professional support for a gaming problem, our support team can point you in the right direction.